After the return authorization is issued, the user must ship, using a carrier of his choice and at his own expense, within 5 (five) working days from the date of authorization to return the purchased products, properly packaged in their original packaging, with closed package, accompanied by any accessories.
Once it has been verified that the returned product is completely intact in every part, Beva Srl undertakes to proceed with the reimbursement of the purchase price within and no later than 14 (fourteen) calendar days from receipt of the request for withdrawal, upon receipt and verification of the returned product or demonstration by the consumer to have returned the goods, depending on which situation occurs first. The shipment is under the complete responsibility of the consumer, in case of damage to the product during transport, the consumer will be notified, which must provide at his expense to the withdrawal of the same no later than 30 (thirty) days. After this period the product will be disposed of.
Please send the products exclusively to our logistics service with the following indication:
For any information please contact: orders@LucidosPasta.com, the customer service will arrange the withdrawal of the returned goods in case of a request by the customer.
Our customer care is at your disposal between 9:00 a.m. and 5.00 p.m., Monday to Friday, excluding public holidays.
PACKAGING DETAILS
We ship food in thermal bags, which together with dry ice, will keep the products fresh. Most of the products here, especially cheeses, are vacuum-sealed, so it’s even more assured that they will be fresh upon arrival.
